Privacy Policy | PADDI LTD

1. Who we are

PADDI is currently in early access. This policy applies to the paddi.tech website and to the PADDI application as it becomes available to users.

PADDI LTD is a software company incorporated in the Federal Republic of Nigeria (RC No. 8608489), operating the PADDI software application and the website located at https://paddi.tech. We are building software that is designed to allow individuals and businesses to obtain and manage a second phone number for calls, text messaging, and notifications.

Our registered business address is 55 ICE, Benin City, Edo State, Nigeria. For any privacy-related questions or data inquiries, you can reach our team directly at [email protected] or by phone at +234 814 959 6863.

2. Information we collect

We collect only the information reasonably necessary to set up, operate, and maintain the PADDI application and services. We do not sell your personal information. If you request early access, we collect the details you submit through our contact form.

The categories of data we collect include:

Account & Registration Details: When you register for PADDI, we collect contact details you provide to us, including your name, primary mobile phone number, and email address.
Assigned Phone Numbers: Information regarding the second phone numbers allocated to your account.
Communications Metadata: Technical metadata necessary to transmit calls, texts, and alerts, including timestamps, call durations, source and destination numbers, and message delivery status. We do not inspect message contents for marketing purposes.
Support Communications: Inquiries, feedback, and customer assistance requests submitted to our support team via email, phone, or contact forms.
Device and Technical Information: IP address, operating system, browser type, and standard server log data used to ensure service security and reliable performance.
Cookies: Minimal, strictly necessary session cookies required for core site functionality.

3. How we use information

We use the data we collect solely for legitimate operational and business purposes, specifically to:

Provision, configure, and secure your PADDI account and second phone number.
Deliver real-time calls, text messages, voicemail notifications, and missed-call alerts.
Send necessary transactional communications, such as security verification codes, account notices, renewal reminders, and responses to support inquiries.
Process any applicable payments, renewals and account administration.
Detect, investigate, and prevent fraudulent activity, security threats, abuse, or violations of our Terms of Service.
Maintain, test, and improve the reliability and technical performance of our software platform.
Comply with applicable legal, regulatory, and corporate accounting requirements.

4. Text messaging (SMS)

We send texts only to people who provided their number and consented. Frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS communications from PADDI LTD are strictly operational and transactional, consisting of verification passcodes, account status alerts, missed-call/voicemail notifications, renewal alerts, and direct responses to your customer support inquiries.

5. How we share information

We do not sell, rent, or trade your personal information. We share personal information only in the limited circumstances described below:

Trusted Service Providers: We engage reputable infrastructure providers (such as cloud hosting facilities, database hosting, and telecommunications network providers) who process data strictly on our behalf under confidentiality and security agreements to deliver voice and SMS routing.
Compliance with Law: We may disclose information if required by applicable statutory obligations, valid court orders, lawful subpoenas, or governmental regulatory authorities.
Protection of Rights and Safety: When necessary to enforce our Terms of Service, defend legal claims, or protect the safety and property of PADDI LTD, our customers, or the general public.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as an operational business asset, subject to standard confidentiality protections.

6. Legal basis and compliance

PADDI LTD is registered in Nigeria and processes personal data strictly in line with applicable legislation, including the Nigeria Data Protection Act 2023 (NDPA). We process your data based on lawful bases including:

Contractual Performance: To perform our contract with you and fulfill the software services requested.
Consent: Where you have expressly consented to specific processing, such as opting into transactional SMS alerts or contacting our team.
Legal Obligation: To satisfy statutory, accounting, or regulatory requirements.
Legitimate Interests: To protect platform integrity, prevent unauthorized abuse, and secure our communication infrastructure.

7. Data retention

We retain personal data for as long as your account remains active and as required to provide you with software services. We retain communications metadata for standard operational reconciliation, fraud detection, and regulatory record-keeping periods. When data is no longer necessary for these purposes, it is securely deleted or anonymized in accordance with industry best practices.

8. Security

We employ industry-standard technical, organizational, and physical security measures to safeguard your personal data from unauthorized access, accidental alteration, disclosure, or destruction. All data transmission between your client application and our servers is encrypted using modern Transport Layer Security (TLS/HTTPS). Access to account information is strictly restricted to authorized personnel who require it to perform operational duties.

9. Your choices and rights

Subject to applicable law, you have rights regarding your personal information, including:

Access: The right to request confirmation of data processing and a copy of personal information we hold about you.
Correction: The right to request correction of inaccurate, incomplete, or out-of-date records.
Erasure: The right to request deletion of your account and associated personal data, subject to statutory retention limits.
Objection & Restriction: The right to restrict or object to certain forms of data processing.
Withdrawal of Consent: You may withdraw your consent for text messaging at any time by replying STOP to any text message from us, or by emailing [email protected].

To exercise any of these rights, please contact our privacy representative at [email protected].

10. Children's privacy

Our software and services are not directed to individuals under the age of 18. We do not knowingly solicit or collect personal information from minors. If we discover that an individual under 18 has submitted personal information to PADDI LTD without verified parental authorization, we will take immediate steps to remove the account and delete the associated data.

11. Cookies

The paddi.tech website utilizes strictly essential session cookies solely to preserve user sessions, manage basic security tokens, and maintain operational stability. We do not utilize third-party advertising cookies, cross-site trackers, or marketing pixels.

12. Changes to this policy

We may periodically review and update this Privacy Policy to reflect modifications to our software services, regulatory standards, or operational procedures. Any updates will be published on this page with an updated "Last updated" date. Continued use of our software after such updates constitutes acknowledgement of the revised policy.

13. Contact us

If you have questions, feedback, or concerns regarding this Privacy Policy or our data protection practices, please contact us:

Company: PADDI LTD
Email: [email protected]
Phone: +234 814 959 6863
Postal Address: 55 ICE, Benin City, Edo State, Nigeria
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM WAT